Returns & Refunds policy
You are entitled to cancel your order within 30 days without giving any reason for doing so.
The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by e-mail mytripmatellcpayprocess@gmail.com
We will reimburse you no later than 30 days from the day on which we receive your refund request. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Cancellation & Refund Policy
At EverGreenTrips, we stand by the quality of our digital marketing and content services. We understand that circumstances change, and we want to make the cancellation process as simple and risk-free as possible.
Our Commitment: Immediate, No Questions Asked Refunds
We are proud to offer a 100% satisfaction guarantee.
• If you are unsatisfied with our services for any reason, or if you simply need to cancel your project or subscription, we will process a full refund immediately upon request.
• No questions will be asked, and no justification is required.
Cancellation Procedure
To cancel a service and initiate your refund, please use one of the following simple methods:
1. Email: Send an email to our support team with the subject line: CANCELLATION/REFUND REQUEST.
Refund Processing Details
• Refund Amount: You will receive a 100% full refund for any services you paid for that have not yet been delivered or fully completed (e.g., the remaining portion of a monthly retainer, or a project that hasn't started).
• Processing Time: Your refund will be processed and submitted to our payment processor immediately upon receiving your cancellation request.
• Time to Credit: While we initiate the refund immediately, please note that it may take 5-10 business days for the funds to officially appear back in your bank or credit card account. This is due to varying processing times between banks and payment providers.
Policy Scope
This policy applies to all digital marketing and content services offered by EvergreenTrips, including:
• Monthly Content Marketing Retainers
• SEO Strategy and Consulting Services
• PPC/Paid Media Management
• Website Copywriting Projects
• Social Media Management Packages
• Other clearly defined, discrete projects
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail mytripmatellcpayprocess@gmail.com
